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To all our very valued customers. We truly understand the frustation you are all going through regarding delays of shipping your vehicles. If there is something we could do, it would have been done long time ago. Unfortunately, the biggest port from which we take the majority of cars from in case of rejection ( Bayonne ) remains closed until further notice. This applies for all RORO and CONTAINER.
Communication with them has been very difficult and although we call every hour to get you the most updated information, cars can't sail until they open. If you have further questions regarding your vehicle, please contact our shipping department at firstname.lastname@example.org
Thank you for your understanding and patience.
Due to Hurricane Sandy and the conditions at Bayonne Auto Terminal, the port call has been cancelled for H. Singapore 7 going to Ghana and Grande Guinea 0812 going to Nigeria. The next vessel(the susuka express) got rolled and now is sailing on the 9th of november, followed by the Grande Marocco sailing on the 16th. Please keep in mind that this will generate heavy delays for all cars sailing from Bayonne being for container and RORO. So if your car was schedule to sail today Friday, most likely it will sail next Friday 9th. We will know which vehicles got loaded by Monday or Tuesday November 12 and/or 13th. So please expect some delays and if you have any question please contact email@example.com we will be more than happy to help.
Also keep in mind that for november we got some ports closed the following days due to holidays.
TERMINAL CLOSINGS FOR NOVEMBER:
November 6th, Election Day
November 12th, Veterans Day
November 22nd, Thanksgiving Day
November 23rd, Thanksgiving Friday
This is to inform you that power outages remain in some areas making it hard to communicate and get information about your vehicles.
On the other hand, Bayonne port has sent a notice informing us that they will not open until further notice and that if things are fixed on time they will try to open on Monday November 5th.
This is to inform that unfortunately until now Bayonne Port remains closed due to no electricity in the area and because it was the port more affected after hurricane Sandy. Authorities have informed that most likely it will re open on Monday.
To our customers in Nigeria: We had two vessels schedule to sail on November 2nd and another one on November 4th. Due to his inconvenience both vessels may either be delayed or cancelled. Grimaldi lines has not updated yet what is going to happen with all cars scheduled to sail on those two vessels. We know by the heavy amount of emails we are getting that you are all concerned about the current status of your vehicles at this time, but until we can hear again from the port authorities for vessel updates we won't be able to update status for vehicles since giving misleading information in such scenario is not the right thing to do.
The Baltimore port will open tomorrow wednesday 31st of october, but in the meantime the bayonne port will remain closed due to heavy damage caused for the hurricane. They will keep us updated depending on how fast they can resume operations. For now they remain without power making communication and operations difficult. We will provide more information tomorrow morning when we open. Once we know if things got better and if bayonne, which is where we take most vehicles, is taking cars again.
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