Frequently Asked Questions

Registration Questions

  1. What should I do to register?
  2. Is my information kept private?
  3. What kind of Identification you require and how can I send it?
  4. How much do I pay for registration?
  5. What benefits do I get from registration?
  6. I live in North America, can I still register?

Payment Questions

  1. What are the methods of payment?
  2. How do I make bank wire transfer and what are your company's bank wire instructions?
  3. Why do I have to pay the deposit first?
  4. What is a minimum required deposit?
  5. How do I know how much to deposit?
  6. Will you refund my deposit upon my request?
  7. Why do you charge AuctionExport fee?
  8. Why do I have to pay $295 / $195 fee and $50 documentation fee?
  9. How much time do I have in order to send the money over to you after the purchase?
  10. What are the penalties if you do not receive MY money on time?
  11. Do you offer financing?
  12. How would I know if you received my payment?

Bidding/Buying process

  1. How and where do you place my bid?
  2. If I am the highest bidder at the indicated bidding end time, does that mean that I won the vehicle?
  3. What does “Buy now” mean?
  4. Can I offer a lower price than the “Buy now” price?
  5. Do I still have to pay an auction fee if it is a “Buy it now” vehicle?
  6. How would I know what is going to be an auction fee?
  7. Can I negotiate an auction fee?
  8. Can I cancel my bid or “buy now”?
  9. What is the average price for a vehicle?

“Order A Car” process

  1. How does “Order A Car” work?
  2. If I want to purchase the vehicle that was offered to me, what should I do?
  3. Are there any fees on “ORDER A CAR” Vehicles?
  4. Is “ORDER A CAR” price negotiable?

Shipping

  1. How can I find out the shipping price for the car?
  2. Is THE shipping calculator accurate?
  3. Can I use my own transportation company?
  4. How do I know how far my car IS from the exit port?
  5. Is my vehicle safe while being transported between the states?
  6. How can I check the status of my shipment?
  7. How will my cars be shipped?
  8. What is a “RO RO” shipping?
  9. What is a “Container” shipping?
  10. How many cars can be shipped in a 40 feet container?
  11. What is consolidation?
  12. Which port is better for consolidation?

Other questions

  1. What is your contact information?
  2. What are your hours of operation?
  3. What is your business address?
  4. I am trying to login but keep getting an error, what should I do?
  5. I emailed and got no answer, what should I do?
  6. How often is the inventory on the site being updated?
  7. Can I buy new cars from you?
  8. What is a salvage vehicle?
  9. What is clean car?
  10. Where do you get the vehicles you sell on www.auctionexport.com?
  11. Can I get more information and pictures of a certain vehicle?
  12. I found a vehicle by myself through the Internet, will you help me negotiate and close this deal?
  13. Why is it better for me to let Auction Export close the deal instead of just me buying the car directly from the selling dealer?
  14. I purchased a vehicle from another company in the USA, but I would like Auction Export to ship this car for me, is it possible?
  15. Can I pay in different currency aside from US Dollars?
  16. We are salvage yard, insurance company, bank, and we want Auction Export to advertise our cars on the international market.

Registration Questions

What should I do to register?

Please fill in all the information on the registration page http://www.auctionexport.com/register/. Please note that you will need to upload your copy of the passport or business license after your first purchase.

Back

Will my information be kept private?

Yes, your information will be kept safe on our SSL secured server.

Back

What kind of Identification I need and how can I send it?

You do not need to send us your identification information during the registration process; however, if you want to start the bidding and send the money, you will have to send us a copy of you passport or any major identification document. You can email it to info@auctionexport.com or fax a copy to +1.416.900.3303

Back

How much do I pay for registration?

Registration is free for a limited time only.

Back

What benefits do I get by registering?

You get access to over 250,000 Salvage and Clean Title cars at wholesale prices. AuctionExport will provide you with auction buying, consulting, documentation handling, inland transportation and worldwide transportation.

Back

I live in North America, can I still register?

Yes, you can register from anywhere in the world, as well as purchase vehicles. However all purchased vehicles must be sold for export outside of USA and Canada.

Back

Payment Questions

What are the methods of payment?

Deposits can be sent by Money Bookers using any major credit card. Bank wire transfers are also accepted for deposits. Full payments for successful purchases must be sent by bank wire transfer.

Back

How do I make bank wire transfer and what are your company's bank wire instructions?

You simply print out our bank wire instructions form together with the invoice for the car. Then you go to your bank and give them our bank wire instructions. Please do not forget to send us an email confirming that you did send a wire to us.

Back

Why do I have to pay the deposit first?

Deposit helps us determine if your intensions to purchase a vehicle are honest.

Back

What is a minimum required deposit?

Minimum deposit is 400$.

Back

How do I know how much to deposit?

Deposit of 10% from the purchase price is required. For example if you wish to place a bid or submit A “buy now” offer for $10,000 you will need to have $1000 deposit on your account.

Back

Will you refund my deposit if I request?

Yes we will refund your deposit within 24 hours upon your request.

Back

Why do you charge AuctionExport fee ?

For each successful purchased car we apply $295 fee for the cars over $3000 and $195 fee for the cars under $3000. We also charge documentation fee of $50. In addition, there is an auction fee that will be applied on each vehicle. Please refer to the auction fees page.

Back

Why do I have to pay $295 / $195 fee and $50 documentation fee?

$295 / $195 fee is the only fee our company charges for brokering your purchase. Our service includes: purchasing a vehicle for you, shipping assistance to the port in your country (shipping charges apply), and handling all documentation involved in exporting process from USA and Canada. $50 documentation fee is charged for the postage service. All original ownership and shipping documents will be mailed to the USA / Canada Customs, and then will be mailed to you by courier express post. (FedEx, DHL, TNT)

Back

How much time do I have to send my money over to you after the purchase?

You have 3 days to pay for the purchased car. To avoid any kind of late fees and penalties you have to send your money the same day you made a successful purchase.

Back

What are the penalties if you do not receive my money on time?

You have 3 days to pay for the car, if we do not receive the payment from you on the 3d day after the purchase, we will charge you $50 per day as a late fee and you will be asked to send a copy of confirmation of your payment along with the contact information of a sending bank. If we do not receive a payment or a copy of confirmation from you in 5 days, we will relist or relieve? The vehicle and you will be charged minimum of $400 or 10% from the price of the car as a relist fee.

Back

Do you offer financing?

We offer financing to the following ports: Kotka Finland, Bremerhaven Germany and Klaipeda Lithuania. You must be approved for financing before bidding. Please contact us for further information on financing.

Back

How would I know if you received my payment?

You will receive an automated email message. You can also check the status of your payment in “Finances” section of your profile.

Back

Bidding/Buying process

How and where do you place my bid / offer?

After you submit your bid / offer through the website, we will submit your bid on the auction, or we will submit your offer to the selling Insurance Company, Bank or selling dealer.

Back

If I am the highest bidder at the indicated bidding end time, does that mean that I won the car?

No, this means that you are the highest bidder on our website, and we will submit your bid. If the car is for sale by the auction, we will place your bid on this particular auction; however, there can be floor bidders and USA dealers that will bid on the same vehicle, and if any of them will put a higher bid than yours you will not win the car. However due to the expensive repair services in USA and Canada, foreign buyers tend to put higher bids than domestic USA / Canada car dealers. If the car is for sale by the Insurance Company, Bank, Salvage yard or a car dealer, we will submit your highest bid to the seller, and only if the seller approves your bid, you will win the car. This is why we advise you to place reasonable bids, not to waste our time and yours.

Back

What is A “Buy now”?

“Buy now” cars are offered for sale with a fixed price and can be purchased right away.

Back

Can I offer lower price than buy now price?

The buy it now price is typically non-negotiable. However, sometimes you can get a 3% - 5% decrease in the price. Please contact us in regards to this and our team of experts will do everything possible to negotiate the best price for you.


Back

Are there any auction fees for “Buy now” vehicles?

Yes. You would have to pay the auction fee for the “Buy now” vehicle; however those fees tend to be much lower than for the live sale vehicles.

Back

How would I know what is going to be an auction fee?

Auction fees vary by the auction and the selling price. Auction fees typically range from $200-$600 USD. For more information on auction fees, please refer to our “Auction fees” page.

Back

Can I negotiate auction fee?

No, you can not negotiate the auction fees in any case.

Back

How can I cancel my bid or the “Buy now”?

You can only cancel your bid if the status of your bid is “Received”. If the status of your bid is “Submitted”, you can not cancel your bid. You can not cancel your “Buy now” in any case.

Back

What is the average price?

The average price for the vehicle is “an average price” of past auction sales of similar vehicles. This price gives you the idea on how much the car can sell for.

Back

Order A Car process

How does ordering a car work?

If you are looking for any particular car, and you know your desired make, model, years, colors, and options for the car, you can fill out and a form called “ORDER A CAR”. Soon after you submitted your “ORDER A CAR” form, our sales team will start to search for your car through millions of auto dealer listings and auctions of USA and CANADA. After they have found the car that suits all your needs, you will receive an email, which will include pictures, specifications, history report and price of the car (upon your request we can include shipping fees in the price of the car).

Back

If I want to purchase a vehicle that was offered to me, what should I do?

If you liked the car that was offered to you, you simply contact us and confirm that you are interested in buying this vehicle. We will require a $400 deposit in order to reserve this vehicle for you. Please note that if you do not have required amount on your account, you can always add money using MoneyBookers. We do not advise to use bank wire transfers for deposits, because by the time your deposit will arrive, there is a possibility that the car can be sold to someone else.

Back

Are there any fees on “ORDER A CAR” Vehicles?

Yes. There is the same $295 (if the car price is over $3000) or $195 (if the car price is less than $3000) Auction Export Fee and $50 documentation fee. Please note, there are no auction fees.

Back

Is “ORDER A CAR” price negotiable?

Yes, it is negotiable. Our sales team will do their best to receive maximum possible discount for you.

Back

Shipping

How can I find out the shipping price for the car?

You can use our shipping calculator to get the idea how much the shipping is going to cost. However, the shipping calculator will only give you a rough estimate, because shipping price depends on the size and weight of the vehicle. For exact quote please contact our shipping department at shipping@auctionexport.com.

Back

Is the shipping calculator accurate?

No. The shipping calculator only provides an estimate. Please contact us at shipping@auctionexport.com to get the exact quote.

Back

Can I use my own transportation company?

We suggest to check with our shipping rates first, because many cars have to be consolidated in A container in order to get cheaper rates, and our shipping company can provide consolidation services to many destination points in the world. However, you are free to use your own transportation company, but you will need to send us a copy of the Bill of Lading after car is being shipped from USA / Canada.

Back

How do I know how far is my car from the exit port?

We have provided a detailed map of the USA on our shipping page http://www.auctionexport.com/shipping.asp. This should give you the idea on how much the transportation would be to any major exit port. Please note that exit ports are located in NY( New York), CA (California), TX ( Texas), FL ( Florida), MD ( Maryland).

Back

Is my vehicle safe while being transported between the states?

Your car is fully insured while being transported between the states; however, if you would like your car to be insured while being transported from Port USA to port in your country, you would have to pay 1% from the price of the car for the insurance.

Back

How can I check the status of my shipment?

We will be notifying you on your status through emails.

Back

How will my cars be shipped?

Your cars will be shipped by “RORO” or “Container” shipping.

Back

What is “RO RO” shipping?

“RORO” means that your car will be driven inside the ship. This method of shipment is available to various destinations and does not involve consolidation. Please refer to this link to find out more information on “RO RO” http://en.wikipedia.org/wiki/Roll-on/roll-off

Back

What is “Container” shipping?

“Container” shipping is the most popular way to ship a car. Basically, your car will be loaded inside 20 feet or 40 feet container, and the container will be sealed.

Back

How many cars can be shipped in a 40 feet container?

Usually 40 feet container fits 3 mid size cars or SUVs, or 4 small cars, such as Honda Civic or Toyota Corolla.

Back

What is consolidation?

Consolidation is when you only have one car to ship but you do not want to pay for the whole 40 feet container. Our shipping company will consolidate your car to several of popular destinations. For example, if your car is consolidated with 2 other cars in a 40 feet container, you are ending up paying only 1/3 from the price of 40 feet container. If there is no consolidation to your port, we can ship a car in 20” dedicated container.

Back

Which port is better for consolidation?

The most popular port is New Jersey. However, always check with our shipping department about consolidation to the given country at the time of purchase.

Back

Other questions

What is your contact information?

Phone: +1 416 900 3303
Fax: +1 416 900 3303
E-Mail: info@auctionexport.com
Skype: auctionexport
Yahoo Messenger: auctionexport@yamil.com

Back

What are your hours of operation?

9:00 am - 6:00 pm Monday-Friday (EST); 11:00 am - 3:00 pm Saturday (EST)

Back

What is your address?

4515 Chesswood Dr,
Unit:X,
Toronto, ON M3J2V6
Canada

Back

I am trying to login but keep getting an error, what should I do?

Most likely your registration is not approved yet, please contacts us to find out more on the status of your registration.

Back

I emailed and got no answer, what should I do?

Probably your email went to spam, please try to resend your email, or simply contact our customer service department, and somebody will be happy to assist you.

Back

How often is the inventory on the site being updated?

Inventory is constantly being updated.

Back

Can I buy new cars from you?

Yes. We can offer you a variety of new cars as well as factory orders. Please contact us for more information.

Back

What is a salvage vehicle??

Salvage vehicle is the vehicle with previous damage that was previously involved in collision, flood and water damage, theft, vandalism, fire, natural disaster etc. Ownership type is : Salvage Title, Salvage Certificate, Certificate of Destruction etc.

Back

What is a clean car?

Clean title car is the car that was not involved in any major accidents and has a clean title history. Ownership type is Clean Title.

Back

Where do you get the vehicles you sell on www.auctionexport.com?

Our inventory comes from major Salvage and Clean Car Auctions, Insurance Companies, Banks and Auto dealers.

Back

Can I get more information and pictures of A certain vehicle?

Please contact us. We will do our best to try and provide you with pictures and additional information.

Back

I found a vehicle by myself through the Internet, will you help me negotiate and close this deal?

Yes. If the car is for sale by AN authorized Auto dealer or company, we will be happy to assist you and we will do our best to negotiate the price.

Back

Why is it better for me to let Auction Export to close the deal instead of just me buying the car directly from the selling dealer?

One of the reasons is that you are the international buyer, and when purchasing from a dealer there is no guarantee that he will be honest with you. Also he will have to sell you the car as retail, and in some cases dealers can charge you sales tax. If we will close the deal for you, we will buy that car as a wholesale unit, we do not pay any retail or sales taxes, and we can better negotiate the deal.

Back

I purchased a vehicle from another company in the USA, but I would like Auction Export to ship this car for me, is it possible?

Yes it is possible.

Back

Can I pay in different currency aside from US Dollars?

We only accept US Dollars.

Back

We are a salvage yard, insurance company, bank, and we want Auction Export to advertise our cars on the international market

Please contact us in regards to that, we always search for a new trusted inventory sources.

Back

Any suggestions/question/concerns please contact us! We look forward to hearing from you!